Responsible Gaming at Play Regal

Welcome to Play Regal, where your safety and enjoyment come first. We recognise that gambling should be a form of entertainment and not a source of distress. While most players gamble responsibly, we understand that some may experience difficulties managing their gambling habits. Our commitment is to provide a secure and supportive environment, equipped with practical tools and resources to help you stay in control.

Our Responsible Gaming Tools

To assist you in maintaining a healthy balance, Play Regal offers a comprehensive suite of player-controlled features:

  • Deposit Limits: Set daily, weekly, or monthly caps on the amount you deposit to manage your spending effectively.
  • Wager and Loss Limits: Define maximum stakes and losses to keep your gambling within affordable boundaries.
  • Session Time Limits: Choose how long you want to play and receive alerts to remind you when your session ends.
  • Self-Exclusion: Temporarily suspend your account from 24 hours up to 6 months or longer if needed, to take a break from gambling.
  • Permanent Account Closure: If you decide to stop gambling entirely, you can request a full account closure at any time.

Recognising Signs of Problem Gambling

Gambling should always remain enjoyable. However, if you notice any of the following signs, it may indicate a problem:

  • Gambling to recover losses or “chase” money.
  • Borrowing money or using credit to gamble.
  • Spending more time or money on gambling than intended.
  • Neglecting work, family, or social responsibilities due to gambling.
  • Experiencing arguments or conflicts with loved ones about gambling.
  • Using money allocated for essentials such as rent, bills, or groceries to gamble.
  • Constantly thinking about gambling or planning your next bet.

If you identify with any of these behaviours, we encourage you to seek help promptly to prevent escalation.

Best Practices for Responsible Gambling

  • Set Limits: Decide on loss and time limits before you start and stick to them.
  • View Gambling as Entertainment: Treat gambling as a fun pastime, not a way to generate income.
  • Avoid Borrowing: Never gamble with borrowed money or funds needed for essential expenses.
  • Take Regular Breaks: Schedule pauses during your play to maintain perspective and control.
  • Balance Your Activities: Combine gambling with other hobbies and social activities.
  • Avoid Gambling Under Pressure: Do not gamble when feeling stressed, anxious, depressed, or under the influence of alcohol or drugs.
  • Use Only Disposable Income: Gamble only with money you can afford to lose.

Self-Assessment and Support

If you are unsure about your gambling habits, we recommend taking a self-assessment quiz available on our website. This tool can help you evaluate your behaviour and identify potential risks.

For further support, our Responsible Gambling Team is available via [email protected] or through our Live Chat service.

Account Closure and Self-Exclusion Process

  • Temporary Self-Exclusion: You may suspend your account for a minimum of 24 hours up to 6 months or longer upon request. This allows you to take a break from gambling without permanently closing your account.
  • Permanent Account Closure: If you decide to cease gambling permanently, please contact Customer Support to request account closure. We advise withdrawing any remaining funds before initiating closure.
  • Reactivation: Accounts closed for reasons other than problem gambling may be eligible for reopening upon review by our Responsible Gaming Department. We reserve the right to refuse reactivation to protect your wellbeing.

Protecting Minors

Play Regal strictly prohibits gambling by anyone under the age of 18, in compliance with UK law. To help prevent underage access, we implement rigorous age verification procedures and encourage the use of parental controls and content filtering software such as Net Nanny or Qustodio.

  • Keep your login credentials and payment information secure and out of reach of children.
  • Never leave your device unattended while logged into your gambling account.
  • Avoid saving passwords on devices accessible to minors.

For more guidance on child online safety, please visit Better Internet for Kids.

Help and Support for Gambling Addiction

If you or someone you know is struggling with gambling addiction, please seek assistance from professional organisations:

We also recommend downloading BetBlocker, a free tool that helps restrict access to gambling websites and apps.

For confidential support, contact our Responsible Gambling Team at [email protected].

Compliance with UK Gambling Legislation

Play Regal operates fully under the regulatory framework set by the UK Gambling Commission, adhering to the Gambling Act 2005 and subsequent amendments. We ensure:

  • Strict age verification to prevent underage gambling.
  • Transparent terms and conditions that protect players.
  • Provision of responsible gambling tools as mandated by law.
  • Regular monitoring of player activity to identify and assist those at risk.

For more information on UK gambling laws and regulations, visit the UK Gambling Commission.

Contact Us

If you have any questions or need assistance related to responsible gaming, please do not hesitate to contact us via email at [email protected] or through our Customer Support Live Chat.

Remember: Gambling should always be a safe, controlled, and enjoyable experience. Stay in control, play responsibly, and reach out for help whenever you need it.